I can’t take credit for this, but this afternoon I got the following email from our Helpdesk Manager:
1. Before you go to a desk, send the attached file with instructions for the user not to open it until a helpdesk technician is at their desk.
2. Go to the user’s desk, put your hands on your hips and tell the user to open the attached file.
I couldn’t help but laugh, and promise to put it online.
Wow, I haven’t seen my wife get so angry in the few years that I’ve known her, let alone express it online, but scummy spammers will do that to you, won’t they? Speaking of which, I got an email this morning from topsitez.us (Yeah like I’m gonna link to them, HA!) claiming that my site…
Linda Marie: First and foremost, if you do not have people skills, you should not look for a help desk position. That’s absolutely true. The other thing that IT people at all levels tend to forget is what their role in any organization is. There’s a certain amount of power that goes with operating any technology infrastructure,…
Is it just us, or does everyone wind up knee deep in returned pool equipment on Monday mornings? I spend so much time on a typical Monday checking in, cleaning and updating pool laptops that were out for the weekend or longer (especially the Monday after a patch Tuesday!)that it seems I don’t do hardly…
Speaking of the drive down to Cincinnati, while scanning the dial this morning, I caught a few minutes of a show called “HelpDesk”, on WMUB, a college radio/NPR station in Oxford, OH. Turns out that the call-in show is broadcast on-line on Tuesday mornings, and is also available as a podcast. Could be an interesting…
See, I got that PC setup yesterday, and it didn’t take nearly as long as I thought it would, this particular PC didn’t have nearly as many “extras” to uninstall. The guy doesn’t start until Monday, I knew plenty in advance, enough so that I had time to order and setup the PC, and enough…
Regarding my previous question from the weekend about where you draw the line between keeping up a good relationship with your users and letting them walk all over you with non-work technology issues, I would mostly err on the side of letting them walk over you. There’s definitely a line that needs to be drawn…