I can’t take credit for this, but this afternoon I got the following email from our Helpdesk Manager:
1. Before you go to a desk, send the attached file with instructions for the user not to open it until a helpdesk technician is at their desk.
2. Go to the user’s desk, put your hands on your hips and tell the user to open the attached file.
I couldn’t help but laugh, and promise to put it online.
After seeing this post at USA Today about retro commercials on YouTube, and following all the comments and checking out the commercials, I can only come to one conclusion. I need to spend more time hanging around YouTube. Yeah, I totally grew up seeing that Mount Airy Lodge commercial all the time too, it’s awesome!…
I recently finished reading Malcolm Gladwell’s Outliers and it has been sparking a few thoughts that I want to turn into blog posts. The first one I’ve already written elsewhere, but this one is a perfect fit for this blog, because I’ve often talked about burnout as it relates to helpdesk work, and some of…
Just put up pictures from the weekend in Dayton on Finnegan’s blog. We had a good time checking out both the Air Force Museum and the Egyptian exhibit at the Dayton Art Institute. The week got off to a crazy start after that though. We have 3 helpdesk people and aside from taking all the…
Yesterday, I had yet another reminder that as useful and amazing as using GPS and maps on my phone can be when driving across the country, sometimes you still need to check with reality. As it turns out, the state of California recently relocated a short stretch of CA highway 58 West of Barstow, but…
An interesting, albeit anonymous, comment left on a previous post: In my Firm’s IT group (3 techs and 3 application support/trainers) we don’t have people dedicated to help desk – it’s part of everyone’s job. We all do other admin, setup, and development work which constantly change with the Firm’s needs. The model provides great…
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