I was reminded today of a fifth reason people get burned out doing tech support. Unrealistic expectations. For example, when your users have a problem with technology that isn’t something you support, but which they still expect you to take care of for them. In some cases that can be personal tech like an iPod…
An interesting, albeit anonymous, comment left on a previous post: In my Firm’s IT group (3 techs and 3 application support/trainers) we don’t have people dedicated to help desk – it’s part of everyone’s job. We all do other admin, setup, and development work which constantly change with the Firm’s needs. The model provides great…
A question we were discussing around the help desk the other day. Is working on a help desk a long term career choice? My own opinion is that there’s about a 5 year shelf life. After 5 years, you simple have to do something besides spend your entire day answering user calls/emails and closing tickets….
Ziggi, the writer over at Help Desk Talk posted a follow up to a comment I had left over there earlier in the day, and I had a few more thoughts on the subject on help desk folks working around a process that doesn’t fit what we’re trying to accomplish. One, this is one of…
Ian Landsman tried to launch heldesktalk.com as a forum to discuss help desk issues, but when that proved to be too much of a challenge for the amount of time he had, he brought in his dad to turn it into a blog: The site will be original writing, but will also link to ongoings…
On Friday I went out after work with some of coworkers. It was one of our office assistant’s last day working for the Firm, and she was someone I’ve always gotten along with pretty well. Since she took it upon herself to specifically mention to me where they were going and since I really had…