A fifth cause of burnout

I was reminded today of a fifth reason people get burned out doing tech support. Unrealistic expectations. For example, when your users have a problem with technology that isn’t something you support, but which they still expect you to take care of for them. In some cases that can be personal tech like an iPod…

More on career options

An interesting, albeit anonymous, comment left on a previous post: In my Firm’s IT group (3 techs and 3 application support/trainers) we don’t have people dedicated to help desk – it’s part of everyone’s job. We all do other admin, setup, and development work which constantly change with the Firm’s needs. The model provides great…

Long term career choice

A question we were discussing around the help desk the other day. Is working on a help desk a long term career choice? My own opinion is that there’s about a 5 year shelf life. After 5 years, you simple have to do something besides spend your entire day answering user calls/emails and closing tickets….

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Promising new blog

Ian Landsman tried to launch heldesktalk.com as a forum to discuss help desk issues, but when that proved to be too much of a challenge for the amount of time he had, he brought in his dad to turn it into a blog: The site will be original writing, but will also link to ongoings…

Happy Hour

On Friday I went out after work with some of coworkers. It was one of our office assistant’s last day working for the Firm, and she was someone I’ve always gotten along with pretty well. Since she took it upon herself to specifically mention to me where they were going and since I really had…