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People Don’t Just Want Tools

Saw an article the other day that reminded me of something I rediscover with every training class. “I teach my people on day one…’People don’t want drills, they want holes.’” There’s something very profound in that statement. The reality that “most” people don’t buy tools, or technology, just because they want the technology. They buy…

Is The Trainer Responsible for a Student Learning?

Ant Pugh asks an interesting question: Do you feel responsible for your learners and their development? He spends the better part of that post making the case that yes, teachers, trainers and other educators are, in fact, responsible for whether the students learn or not. I tend to agree with him, to a point. Yes,…

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Thoughts From Vacation – Some Customers Will Never be Happy

Another random thought I had on vacation back in November. Watching our fellow cruise passengers on group excursions or at meals was an interesting experience. Most, like us, were simply excited to have some time away and saw the whole thing as a big adventure, but there were a few who simply seemed to find…