Yes, it’s another post by Ziggi over at Help Desk Talk. This one about the help desk solution puzzle. This is exactly what I’m talking about when I talk about working in tech support being about so much more than tech skills. It’s about knowing how to interact with people, read people, teach people, etc….
Let’s make a rule. If you use a mobile device that doesn’t support sub-folders in the address book, don’t bother having sub-folders in your Outlook contacts, ok? Of course in our office it’s not completely the user’s fault. Some years ago, when upgrading to Office 2000 I think, our IT staff created a backup of…
Is it just us, or does everyone wind up knee deep in returned pool equipment on Monday mornings? I spend so much time on a typical Monday checking in, cleaning and updating pool laptops that were out for the weekend or longer (especially the Monday after a patch Tuesday!)that it seems I don’t do hardly…
Angela and I both put together various proposals for an April vacation, and in the end her itinerary for a long weekend in San Antonio won out. I’m really looking forward to having some time away and exploring San Antonio. Anyone have any favorite spots we shouldn’t miss? (Aside from the obvious stuff?) Tags: Vacation,…
I’m sure that most of you who blog and pay attention to the number of subscribers your RSS feed has saw a nice little bump in those numbers now that Google is reporting subscriber counts for Google Reader and Personalized start pages. Today in my Feeburner stats I saw Google go from “fetching the feed”…
Yes, you can force a password change on a Blackberry wireless device from the server even when the device’s wireless is turned off. You have to connect it to your desktop for it to get the updated password though. That’s how I was able to get into my device again and use it to get…