I was listening to the latest Manager Tools podcast at lunch today. They’ve talked about the importance of writing thank you notes before, but today’s podcast was entirely on that topic. In true Manager Tools style, not only did I learn how important the act of sending thank you notes is, both professionally and personally,…
In terms of the number of views of any of my Flickr photos, I never thought anything would top the pic of the OSU Cheerleaders. I mean from the day I first posted in, views just took off and it had been far ahead of any of my other photos. I figured you know, cheerleaders…
I’ve mentioned before why I think measuring the effectiveness of your help desk folks by looking at the number of tickets they work alone is dumb. This week, I had a perfect example. We had one of our pool laptops lose a hard drive this week. The replacement drive came in Thursday late in the…
We frequently do business with a firm that prepares reports for us, stuff like environmental impact studies, etc. that they in turn make available to us for download from their website. Since the clients want us to send them a CD copy of the report, and since most of our users don’t have CD burners,…
I’ve always been of the belief that whenever you’re dealing with end users, the more information you could give them and the more ways they could access knowledge, the better. A couple of things recently have me questioning that theory. One was this whole DST mess. If there was one constant in all the things…
You know what I really love about Office 2007? Microsoft finally got wise to the number of people who make changes to email attachments and lose them. We don’t use Office 2007 at work, and I can’t tell you how many times we get phone calls at the helpdesk because someone opened a Word document…