I was reminded today of a fifth reason people get burned out doing tech support. Unrealistic expectations. For example, when your users have a problem with technology that isn’t something you support, but which they still expect you to take care of for them. In some cases that can be personal tech like an iPod…
An interesting, albeit anonymous, comment left on a previous post: In my Firm’s IT group (3 techs and 3 application support/trainers) we don’t have people dedicated to help desk – it’s part of everyone’s job. We all do other admin, setup, and development work which constantly change with the Firm’s needs. The model provides great…
If you subscribe to the feed, you may have noticed the new “links of the day” item earlier this morning. One of the things I get with Feedburner is the ability to show you a post with all the stuff I linked on my Bloglines link blog for that day. I figure it’s a good…
A question we were discussing around the help desk the other day. Is working on a help desk a long term career choice? My own opinion is that there’s about a 5 year shelf life. After 5 years, you simple have to do something besides spend your entire day answering user calls/emails and closing tickets….
Wow, another year has come and gone. Amazing. All in all, even though the end of 2006 kind of snuck up on me quickly, it was a very good year. In many ways, even though I actually changed jobs in 2005, 2006 was more of a transitive year in terms of my life on-line. This…
Just because I like to play around, the feed for this blog is now being redirected to a new Feedburner feed. You shouldn’t have to do anything, the old feed should simply redirect there, but if you run into any problems, please let me know! We’ll see what sort of information about feed subscribers and…