The latest edition of In The Treches has a few minutes of discussion between Kevin and your’s truly about working at the helpdesk and my own experiences working in the field. Go give it a listen, especially if you’ve never listened to Kevin and George before. They do an excellent podcast! Tags: InTheTrenches
Over lunch today, which is the usual slice of time I take for podcast listening, I couldn’t help but perk my ears up to a couple of mentions about libraries and technology. First, the obvious one, Chuck Tomasi’s interview with the director of the Appleton Public Library, Terry Dawson. Terry and Chuck discussed Appleton’s growing…
Lots of ideas floating around this weekend in the podcasts I was listening to surrounding the idea of what you say about the users you support. It all started with Douglas Welch’s podcast “Don’t Say It” where he talks about the possible consequences of getting not only getting caught “user bashing” but also the negative…
I’ve been reading Todd Cochrane’s Podcasting book that I won from the Chuck Chat Technorama Show 50 contest. My impressions of the book have been really positive. It’s really written with enough techincal information to keep the geek in all of us interested, while still being easy enough to follow for the newbie. It covers…
Yup, it’s official, I’m a winner, despite all the “loser” talk. As part of Chuck Chat Technorama show #50 they had a drawing for some donated prizes and I was the winner of a free copy of the new Podcasting book by Todd Cochrane, of Geek News Central fame. I’m looking forward to reading the…
Last night I listened to the latest In the Trenches podcast. Kevin and his guest, Chuck Tomasi were discussing a number of issues that I feel strongly about, and have been reminded of recently in my own workplace. They were talking about the image you, as an IT person, project to the people you support…