And they said it was fixed..

Remember that laptop we had to send out to Compaq because of the mouse pointer problem? Neither an external mouse nor the internal touchpad would click. They sent it back, saying it was fixed. Two weeks later, (late Friday to be exact), it was broken again. This time Compaq’s tech support person, Jeff, spent a good hour and a half going through all of the various possibilities before we discovered that uninstalling the EasyPoint drivers and reinstalling the latest ones actually made it work again. (I had used the driver we already had instead of the newest one. Silly me assumed that if it worked for 2 years running, it would work now. *L*)

Anyway, I thought everything was hunky-dory and I was going to leave the office only slightly late, until I tried to reapply SP6 for Windows NT. Upon reboot, it was broken again. Ran the fix one more time, installed the latest Compaq system enhancements for NT. Everything’s working. Tried SP6 again, broken again. Did the uninstall/reinstall routine one last time and decided to not reapply SP6. (I’m not dumb enough to keep doing something that breaks the machine.) Everything’s working again. Not applying SP6 may come back to bite me in the ass, but for now, it’s working, and that’s all that matters. I’ll be keeping my fingers crossed.

By the way, I highly recommend practicing your keyboard navigation skills in Windows on a somewhat regular basis. It’s been a LONG time since I had to navigate in Windows without a mouse, let alone try to uninstall/reinstall drivers without the use of a mouse. That added some time to the process that could have been avoided had I been more familiar with the process. Just a suggestion. 🙂

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