Phil Gerbyshak E-mailed me a number of questions about working at a help desk, and is posting the interview as a series over on Help Desk Notes. Part 1 went up last night, I’ll update this post with links to the other parts as he gets them posted. (Part 2 is up, as well as Part 3 and Part 4)
This was a very interesting process, Phil’s questions made me really think about what I do, and how I do it. I’m actually going to return the favor here shortly and have Phil answer some questions from the perspective of a help desk manager. Should be an interesting exchange as well!