V. Mary Abraham wrote about making KM a force multiplier in your law firm on 2012 today. While I wouldn’t say that you could take this exact framework and turn Litigation Support into a force multiplier, I think there’s quite a lot in this article that does apply to making better use of your Litigation Support tools and staff within a firm.
For that matter, this serves as a nice framework for anyone looking to make sure their team is focusing on the things that really matter in 2012. It’s a good reminder to not get bogged down in putting out fires every day, but to keep your eyes on the ultimate goals on your department. Check it out and see how it applies to you!