Create Certainty Where You Can

A couple of weeks ago, I had the pleasure of leading a conversation about stress and anxiety at work, specifically in the legal industry.

I was asked about AI, technological change, the uncertainty surrounding us at work these days, and how to deal with it.

Part of my answer concerned being a leader and how to help your team.

My advice to leaders was simple: You have to provide as much certainty as you can. That means communicating, setting clear expectations and priorities, and generally creating certainty about your team’s role and their work wherever you can.

Like it or not, your team is dealing with a ridiculous amount of uncertainty in and out of the office. Most of it is beyond our control. When we have the opportunity to create less of it, we should do so. We have the opportunity to make a difference for our team, as human beings, just by communicating and setting clear expectations. Why wouldn’t we?

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