| |

Thoughts From Vacation – Some Customers Will Never be Happy

Another random thought I had on vacation back in November. Watching our fellow cruise passengers on group excursions or at meals was an interesting experience. Most, like us, were simply excited to have some time away and saw the whole thing as a big adventure, but there were a few who simply seemed to find…

| | |

Thoughts from Vacation – Everyone is in Customer Service

As part of the on going series of things I took the time to notice while away from work and computers for a couple of weeks, I want to talk about cruise ships. Namely, I want to talk about the people who work on cruise ships, because no matter what your job title might be…

| |

Texting Bans, and Measuring the Correct Things

So, statistics show that, despite the increasing number of bans on cell phone use, or texting while driving, the number of traffic accidents hasn’t gone down. I’m not at all surprised. Now, mind you, it’s probably too early to really tell whether there will be any long-term drop as a result of these bans, and…

| | |

What’s Your Retention Plan?

According to the AJC, Small perks carry weight around the office. That got me thinking about what I hear from friends and acquaintances about their workplace, and how they’ve handled the current economic recession. In the midst of budget cuts, it’s important to find ways to show your employees that you value them. It seems…