Steven Vore was kind enough to pass along this Computerworld article to me today titled The Help Desk: Often the First Step in a Successful IT Career Couldn’t agree more with that they had to say. There’s no doubt that you get exposed to all kinds of stuff, and definitely have to figure out how…
Yes, it’s another post by Ziggi over at Help Desk Talk. This one about the help desk solution puzzle. This is exactly what I’m talking about when I talk about working in tech support being about so much more than tech skills. It’s about knowing how to interact with people, read people, teach people, etc….
Is it just us, or does everyone wind up knee deep in returned pool equipment on Monday mornings? I spend so much time on a typical Monday checking in, cleaning and updating pool laptops that were out for the weekend or longer (especially the Monday after a patch Tuesday!)that it seems I don’t do hardly…
When I read this story about someone outsmarting the help desk at their work, well, you all know I couldn’t help but have something to say about it. Go ahead and read the story, I’ll wait….. This story bothered me for one very large reason, and it’s become something of a pet peeve of mine…
What’s a bad IT day? How about a day where you have more servers being wonky than you have server admins available to deal with them? We had that one afternoon this week. A voice mail server off-line, a Blackberry Server running at about 30-40 minute delay, and a whole bunch of users have some…
The title of this post by Sherman Deforest got my attention right away, No One Needs To Feel Put Down By A Hired Expert. Obviously, no one needs to feel put down by their help desk either. 🙂 Here’s my favorite part: They are not stupid or senile. Their cultural background is different than mine….