How many people are sharing confidential data with shadow AI tools?
Do your users understand the risks and how to use AI safely?
Do your users understand the risks and how to use AI safely?
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Do you know what your agents are doing?
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Perhaps before we rush to let an agent book our travel arrangements, we should take a moment to consider what might happen to our payment information if the agent were to allow it to fall into the hands of a scammer. Because, apparently, they are susceptible to the same fakes that we are.
Every employee is probably learning about AI because their job demands it, learning new features after new features of the tools they use to do their job, learning new systems that get rolled out every year, and dealing with technological change at a ridiculous pace.
Then, we make them responsible for learning how to stay secure and deal with all of the hack attempts that may come their way, too.
It’s all too much. Most of your users aren’t going to put in that kind of effort, and a yearly reminder about data security isn’t going to help them keep up with the variety of risks that are out there. It might not be worth the money you spend on it.