I don’t know how she did it, but by the time I got home from work last night, Angela had already been on the phone with RoadRunner support and had the modem all ready for me to transport back to their office in exchange for a new one. A short trip to their service center and back, reconnect everything and bing! We have an internet connection again!

I don’t know what sort of sweet talking she had to do to get to Level 3 support and get them to see the bad modem that quickly, but I am impressed!

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