Impressive

ByMike McBride Reading Time: 1 minute

I don’t know how she did it, but by the time I got home from work last night, Angela had already been on the phone with RoadRunner support and had the modem all ready for me to transport back to their office in exchange for a new one. A short trip to their service center and back, reconnect everything and bing! We have an internet connection again!

I don’t know what sort of sweet talking she had to do to get to Level 3 support and get them to see the bad modem that quickly, but I am impressed!

Share with your friends!
LinkedInBlueskyMastodonThreadsRedditBuffer

Similar Posts

  • Lightbulb moments

    ByMike McBride Reading Time: 1 minute

    I’m sure by now we’ve all heard the horror stories of working on a helpdesk, and after 7 plus months working on one I can totally see exactly where they’re coming from, and even have a few of my own. On the other hand, one thing that I get working on a helpdesk far more…

  • Monday surprises

    ByMike McBride Reading Time: 1 minute

    I guess there’s something else I’ll have to check for whenever our pool laptops get returned. Normally that’s a time to do AV updates, patching, etc. After today I’m going to have to check and make sure all the software is still installed! I had a visit early this morning from someone who had taken…

  • Getting back on track

    ByMike McBride Reading Time: 1 minute

    OK, now that I’ve finally gotten work caught up, maybe now I can stand to look at a computer screen when I go home and get some other projects done! I tried last night, and actually did get some work done as far as getting some resumes out to various places, and grabbing a couple…

  • Linspire as VM

    ByMike McBride Reading Time: 1 minute

    Way back when, Linspire offered their OS for free for a limited time. I signed up for that, mostly in order to satisfy my curiousity. Eventually I got the ISO downloaded and tried to use it to build a virtual machine using VMWare Workstation. Unfortunately the install crashed. Since the install was kind of a…

  • One person IT group

    ByMike McBride Reading Time: 1 minute

    Yeah that title does seem like a contradiction, doesn’t it? Seriously though, I got an email over the weekend from Steve, who wants to start up a Google group called “One-person IT Department” Seems like that might be an interesting idea. If it interests you, drop by, join up and start a conversation! Follow these…

  • Blogback

    ByMike McBride Reading Time: 2 minutes

    Ah so I see my point about real-time blogging at conferences being a bad idea has reached Robert Scoble’s eyes today. He says: So, your boss doesn’t want you to take notes next time he pays you to go to a conference? No, actually, I’m sure my boss does want me to take notes, since…

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

To respond on your own website, enter the URL of your response which should contain a link to this post's permalink URL. Your response will then appear (possibly after moderation) on this page. Want to update or remove your response? Update or delete your post and re-enter your post's URL again. (Find out more about Webmentions.)