Attention law firm IT people

Just a request, and maybe you can provide an explanation of why this happens too. Can you please train the lawyers and legal assistants that you work for to actually attach a document when they’re sending it to an outside entity, like the one I work for? I’m really tired of getting yelled at by my users because they can’t open the attachments when all that really got sent to them was a link to the document as it exists in your document management system. Obviously, from here, that link is useless.

Thanks, I’d appreciate it! 🙂

Update: Dennis Kennedy provides some insight, and a good suggestion for people in my shoes, in response.

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