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After all that discussion about burnout among help desk folks, today I had the rare experience of getting to do something different. I spent most of the day driving down to our Cincinnati office to work on a couple of … Continued
While I didn’t make any new year’s resolutions, I did have one particular goal for 2007, and that was increasing my network of friends/peers/readers, etc. In effect, I’m going to be spending 2007 trying to market myself better by reaching … Continued
So far they are only rumors, or planned products with no pricing, but can I just say the idea of a Windows Home Server and a 1-Terabyte hard drive gets me excited? Or maybe it’s just been a long day … Continued
I was reminded today of a fifth reason people get burned out doing tech support. Unrealistic expectations. For example, when your users have a problem with technology that isn’t something you support, but which they still expect you to take … Continued
An interesting, albeit anonymous, comment left on a previous post: In my Firm’s IT group (3 techs and 3 application support/trainers) we don’t have people dedicated to help desk – it’s part of everyone’s job. We all do other admin, … Continued