While I didn’t make any new year’s resolutions, I did have one particular goal for 2007, and that was increasing my network of friends/peers/readers, etc. In effect, I’m going to be spending 2007 trying to market myself better by reaching out to readers on both sites, fellow photography buffs, other technology professionals, or even just…
So far they are only rumors, or planned products with no pricing, but can I just say the idea of a Windows Home Server and a 1-Terabyte hard drive gets me excited? Or maybe it’s just been a long day and I’m easily excited? It was a very long day, the first day of maternity…
I was reminded today of a fifth reason people get burned out doing tech support. Unrealistic expectations. For example, when your users have a problem with technology that isn’t something you support, but which they still expect you to take care of for them. In some cases that can be personal tech like an iPod…
An interesting, albeit anonymous, comment left on a previous post: In my Firm’s IT group (3 techs and 3 application support/trainers) we don’t have people dedicated to help desk – it’s part of everyone’s job. We all do other admin, setup, and development work which constantly change with the Firm’s needs. The model provides great…
If you subscribe to the feed, you may have noticed the new “links of the day” item earlier this morning. One of the things I get with Feedburner is the ability to show you a post with all the stuff I linked on my Bloglines link blog for that day. I figure it’s a good…
A question we were discussing around the help desk the other day. Is working on a help desk a long term career choice? My own opinion is that there’s about a 5 year shelf life. After 5 years, you simple have to do something besides spend your entire day answering user calls/emails and closing tickets….