One way to help burnout

After all that discussion about burnout among help desk folks, today I had the rare experience of getting to do something different. I spent most of the day driving down to our Cincinnati office to work on a couple of projects, and then driving back to cover the help desk through the end of the day, naturally.

It’s not much, in fact the projects weren’t even anything different than anything I typically do in our main office all the time, but it’s something different, a way to break up the monotony of answering emails/calls all day long.

Now to convince management that this should be a more regular occurrence! Not necessarily driving down there, but having the opportunity to do something a little different every once in awhile. We’ll see how far that goes.

Tags: Helpdesk, Monotony, burnout

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