I can’t take credit for this, but this afternoon I got the following email from our Helpdesk Manager:
1. Before you go to a desk, send the attached file with instructions for the user not to open it until a helpdesk technician is at their desk.
2. Go to the user’s desk, put your hands on your hips and tell the user to open the attached file.
I couldn’t help but laugh, and promise to put it online.
Gene writes: Hey Mike, continuing to enjoy the blog you have going. Quick question. Do you use or know of a “ticketing” type system that can be used to keep track of issues/equipment and such? Or do you just use the paper and outlook method (which is what I’m currently using) I’ve looked on a…
So yeah, we need to talk about this. Not just in IT, in every industry and workplace. 1 in 10 Americans reports suffering from depression. If you have more than 10 people working in your company, there is a very, very good chance that someone there is dealing with depression, and is at risk. They, like me, need help.
Although, truthfully I did get paid in Guinness and made from scratch cookies, but all the work I did on that laptop paid off in an unexpected way today. I was sitting at the helpdesk early this morning, when our network admin came by with a laptop. It had been one of our pool laptops…
Re-reading that last entry brings to mind one of the big advantages to working in a smaller office. I can document and know everything that goes on my network. You give me an IP address and within a minute I can tell you who’s PC that is, what’s installed on it and what peripherals they…
Granted, I’ve been busy and not paying attention to blogs with all that much detail of late, so I almost missed this post over at Scoble’s, but this part jumped out at me after the discussion from last month. One thing I’ve enjoyed recently is just reading feeds and staying away from the Memetrackers (although,…
Many of you techies out there probably already have seen the PC Weenies comic on-line. I admit to being a pretty avid follower of it myself. Today, Krishna shared that he’s doing some artwork as a way to raise money for a friend of his who has been fighting cancer. Yesterday I blogged about the…