I can’t take credit for this, but this afternoon I got the following email from our Helpdesk Manager:
1. Before you go to a desk, send the attached file with instructions for the user not to open it until a helpdesk technician is at their desk.
2. Go to the user’s desk, put your hands on your hips and tell the user to open the attached file.
I couldn’t help but laugh, and promise to put it online.
Next!!! Got the new version of the Restore CD from Compaq, started the restore process, and wham! Crash-ola! Blue Screens, illegal operations, unrecoverable errors. Guess it wasn’t old versions of the cd that caused the crashes, eh? Well after running through various diagnostics for an hour or so with Andy, from Compaq, (who was actually…
One of the better newsletters out there for those of us who wind up supporting users on Windows XP, is WinXP News, by Sunbelt Software. In tomorrow’s edition, comes news that they’ll be starting up a separate newsletter called Vista News, which I’m thinking wouldn’t be a bad idea to get as well, because we’ll…
Phil Gerbyshak E-mailed me a number of questions about working at a help desk, and is posting the interview as a series over on Help Desk Notes. Part 1 went up last night, I’ll update this post with links to the other parts as he gets them posted. (Part 2 is up, as well as…
To whom it may concern, My subscription to the print edition of your magazine ran out about a year ago. I didn’t overlook it, I didn’t just forget to renew it, I made a conscious decision not to renew. (Mostly because just about everything I read in it, I had already seen online somewhere beforehand.)…
You know I’ve always been a big advocate of finding that fine line with technology where it’s secure, but still usable. Today at the office I think we found someone crossing that line a bit. We had a client laptop in our office. They needed to use our guest network to VPN to their network,…
A post with a bullet, or three. * Firefox’s update went pretty smoothly on my laptop, it had one little hiccup on my work desktop. After restarting Firefox, the Clippings extension threw up a script error. Disabling Clippings and reinstalling it fixed the problem. BTW, Clippings is a very handy tool when your helpdesk software…