I saw a conversation going around on Twitter this morning about working from home, and management’s reluctance to allow their IT folks. I can’t find any links for it now, but some of the ideas being tossed around were pretty interesting. Especially the idea that if your job can be done from outside the office,…
All courtesy of the latest issue of Support Alert: Free online media files converter, YouConvertIt. A collection of more web browsers than I’ve ever heard of. Decode those winmail.dat attachments you get from silly Outlook users. Tech Repair Tools of the Week. All worth a bookmark, in case you ever need them. 😉 Technorati Tags:…
OK so it’s a simple concept to most of you guys, but obviously, our various users don’t quite grasp this, and I’m wondering what the best way to explain it is. Here’s the scenario: User needs data copied to a laptop from the network so he can work on it offline from some other location…
One of the better newsletters out there for those of us who wind up supporting users on Windows XP, is WinXP News, by Sunbelt Software. In tomorrow’s edition, comes news that they’ll be starting up a separate newsletter called Vista News, which I’m thinking wouldn’t be a bad idea to get as well, because we’ll…
I can’t take credit for this, but this afternoon I got the following email from our Helpdesk Manager: 1. Before you go to a desk, send the attached file with instructions for the user not to open it until a helpdesk technician is at their desk. 2. Go to the user’s desk, put your hands…
One of the bigger adjustments from working tech support to working Litigation Support is the focus. When you’re doing help desk stuff, the focus is on finding a solution, and getting folks back to work. When you’re doing Litigation Support, especially when it’s involves case work, it is all about following the process, and ignoring…