Phil Gerbyshak E-mailed me a number of questions about working at a help desk, and is posting the interview as a series over on Help Desk Notes. Part 1 went up last night, I’ll update this post with links to the other parts as he gets them posted. (Part 2 is up, as well as…
I know your keyboard needed to be cleaned, and as an IT guy I appreciate the fact that you were willing to clean it for yourself, but was it really necessary to do that while it was hooked up to a running PC? Are you really surprised that somewhere in this process you hit some…
You know I’ve always been a big advocate of finding that fine line with technology where it’s secure, but still usable. Today at the office I think we found someone crossing that line a bit. We had a client laptop in our office. They needed to use our guest network to VPN to their network,…
I found this post over at the Manager Tools this morning about the practice of sending thank you notes dying and I had to say I was interested. I have to admit something. Before I met Angela, I never wrote thank you notes. Not for birthday gifts, or at Christmas, or for anything really. In…
Speaking of the drive down to Cincinnati, while scanning the dial this morning, I caught a few minutes of a show called “HelpDesk”, on WMUB, a college radio/NPR station in Oxford, OH. Turns out that the call-in show is broadcast on-line on Tuesday mornings, and is also available as a podcast. Could be an interesting…
After all that discussion about burnout among help desk folks, today I had the rare experience of getting to do something different. I spent most of the day driving down to our Cincinnati office to work on a couple of projects, and then driving back to cover the help desk through the end of the…