But, should that mean that eDiscovery companies need to be on call to assist with anything beyond an emergency during those late hour sessions? I’m not sure what the answer is, but I know the expectation will definitely be that support is available, which creates a problem for vendors, notably they owe their employees some work-life balance as well. If I’m a project manager on this review, I shouldn’t be expected to be available for all of the variations of work schedules that will exist among a team of lawyers. Thankfully, this is something our industry has started to move away from, but truly moving away from it means hiring more staff to cover those odd hours.

In the absence of that staff being on board though, we are all risking massive turnover if we expect to have 24×7 coverage for these projects.

Is it worth it to set that expectation? Or should we consider something else?