Words about your workplace’s great culture ring hollow when team members regularly find themselves putting up with jerks. That’s not a great culture. That’s extra emotional labor—labor that likely doesn’t come close to matching what they are paid.

We don’t talk about this in terms of emotional labor. We talk about being resilient, staying composed, etc. We don’t talk about how exhausting it is to know that every day at work, someone is likely to yell at you, let alone know that when it happens, there will be no solution to prevent it from happening again. If they take the time to complain and ask for a solution, they’ll be told it’s “just part of the job.”