• Swatting flies

    I read with interest the post by Security Monkey today about swatting flies, not because I don’t agree with him about his point, but his example really brought to mind another of my pet peeves about working in IT generally, but Help Desk specifically. Let’s start with his example: Your help desk reports to you…

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    Weekend Wrapup

    We spent the weekend with Angela’s family, including a little trip across the border to Windsor, Ontario. It’s only about a two hour drive from where her parents live and none of them had ever been to Canada, so it was fun, even if the Border Patrol was suspicious of a car full of folks…

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    What was he thinking?

    So you’re a cable repair guy. you go to someone’s house and there’s obviously a network running. The cable modem is giving the customer problems, so you decide to try and replace it. In fact the tech support folks on the phone told the customer that there seems to be a recent history of the modem losing connection to…