A question we were discussing around the help desk the other day. Is working on a help desk a long term career choice? My own opinion is that there’s about a 5 year shelf life. After 5 years, you simple have to do something besides spend your entire day answering user calls/emails and closing tickets….
Wow, another year has come and gone. Amazing. All in all, even though the end of 2006 kind of snuck up on me quickly, it was a very good year. In many ways, even though I actually changed jobs in 2005, 2006 was more of a transitive year in terms of my life on-line. This…
Just because I like to play around, the feed for this blog is now being redirected to a new Feedburner feed. You shouldn’t have to do anything, the old feed should simply redirect there, but if you run into any problems, please let me know! We’ll see what sort of information about feed subscribers and…
Marc Orchant trusted Google, at least until he heard about a small number of folks who seem to have lost their Gmail accounts, now he’s madly using Google’s POP3 access to grab a copy of all the email he has stored in Gmail. I use Gmail, I also use Outlook to access Gmail and make…
I stumbled across a meme today that I found interesting. Now, you know how much I normally hate memes, but this one intrigued me because it was making it’s way around the law blogosphere, and I do happen to work at a law firm. Basically the idea was to complete the sentence “Lawyers appreciate….” The…
Ziggi, the writer over at Help Desk Talk posted a follow up to a comment I had left over there earlier in the day, and I had a few more thoughts on the subject on help desk folks working around a process that doesn’t fit what we’re trying to accomplish. One, this is one of…