Steven Vore was kind enough to pass along this Computerworld article to me today titled The Help Desk: Often the First Step in a Successful IT Career Couldn’t agree more with that they had to say. There’s no doubt that you get exposed to all kinds of stuff, and definitely have to figure out how…
An interesting, albeit anonymous, comment left on a previous post: In my Firm’s IT group (3 techs and 3 application support/trainers) we don’t have people dedicated to help desk – it’s part of everyone’s job. We all do other admin, setup, and development work which constantly change with the Firm’s needs. The model provides great…
If you subscribe to the feed, you may have noticed the new “links of the day” item earlier this morning. One of the things I get with Feedburner is the ability to show you a post with all the stuff I linked on my Bloglines link blog for that day. I figure it’s a good…
A question we were discussing around the help desk the other day. Is working on a help desk a long term career choice? My own opinion is that there’s about a 5 year shelf life. After 5 years, you simple have to do something besides spend your entire day answering user calls/emails and closing tickets….
I was presented with an opportunity to submit some email questions to Ellen Fanning, Special Projects Editor for Computerworld, in regard to their 20th annual IT Career Survey. You can see the discussion over at Friends in Tech. Check it out and share your own experiences and thoughts! Tags: Computerworld, FriendsinTech, CareerSurvey
It’s one of the areas of working in IT, specifically on the helpdesk, that no one ever prepares you for. They don’t cover it in the tech magazines, they don’t talk about it on tech podcasts, and you don’t hear much about it when you’re training for your career, but at some point, you will…
See a sample before subscribing here