This Week’s Links (weekly)
Posted from Diigo. The rest of my favorite links are here.
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Linked – The importance of training your customers
I’ve argued this before from the customer side but it is interesting to read it from Litmos on the business side: “Your customers invested in you and your product or service. Why not make sure they’re getting the most out of it? By providing training, you can onboard customers effectively at the start of their…
Linked – This Australian AI Aims to Be a ‘Law Firm Without Lawyers’
This is an obvious use of AI in law, allowing clients the ability to respond to questions and get legal documents like a will without the much higher expense of a lawyer’s time. This, is the part that jumped out at me though: “Much of the work these bots, and AI technology in general, do…
Linked: Work invading your private life? EU politicians want to give employees a right to disconnect
I suspect the fact that someone in the EU felt a need to suggest this as a law says some really bad things about workplace culture. I wish I could honestly not say the same, if not worse, about US workplace culture, but let’s be honest, will we eventually need something like this too? “The…
Linked: Only 31% of Americans concerned with data security, despite 400% rise in cyberattacks
I think the headline is a bit sensationalist, given that the results come from a survey where the context is all of the things you are worried about right now, so the respondents are considering things much more immediate to them than their workplace data: “The Unisys Security Index, released on Tuesday, calculates a score…
