I recently finished reading Malcolm Gladwell’s Outliers and it has been sparking a few thoughts that I want to turn into blog posts. The first one I’ve already written elsewhere, but this one is a perfect fit for this blog, because I’ve often talked about burnout as it relates to helpdesk work, and some of…
Tami Schiller was kind enough to present a few ideas in the comments to that last post, and I definitely agree with what she had to say. In fact, the survey results themselves show some growth in the areas of alternative learning, with more firms using webcasts, podcasts and other time-shifted training tools. That will…
The survey results are out, and there’s a ton on information about how law firms are doing training and user support. I haven’t had time to do more than give it a cursory glance, but there’s definitely some interesting discussion points. Download a copy. Also, there’s a white paper available with some analysis of what…
I recently got an email from Turner Publishing about this book, shortly after I had written about the Ghost tour and learning about the history of Columbus. Being a photo junkie and a bit of a history nut, I naturally couldn’t turn down an offer of a free copy of this book in exchange for…
The guys who do the Manager Tools Podcast, which I have loved and learned so much from even though I’m not a Manager, are starting up a new podcast on Dec 4, Career Tools. Like Manager Tools, it will be a weekly FREE podcast addressing your Career: development, search, interviewing, networking, recruiting, promotions, layoffs, etc….
At lunch today, a friend asked me how I found out about all the various activities going on around Columbus. She mentioned that I had talked about going to a couple of things that she didn’t even know about. After a moment to think about where I had heard about them, it struck me that…