I saw a mention of this tool come across one of the Lit Support mailing lists today, and thought it sounded pretty interesting. It’s called ToDoList: ToDoList is a rare form of task management tool, one that allows you to repeatedly sub-divide your tasks into more manageable pieces whilst still presenting a clean and intuitive…
I got a question the other day about whether this blog helped me get my new job. It was an interesting question, because I hadn’t really thought about it. The job was an internal post, so the concept of someone finding my blog and using it to evaluate what I know about technology, obviously, wasn’t…
A while back, you’ll recall that Phil did an interview with me about working at the help desk. Since he’s a help desk manager, I thought it would be interesting to get some input from him about the management side of things. He was kind enough to take the time and respond to my questions,…
You know what I really love about Office 2007? Microsoft finally got wise to the number of people who make changes to email attachments and lose them. We don’t use Office 2007 at work, and I can’t tell you how many times we get phone calls at the helpdesk because someone opened a Word document…
When I read this story about someone outsmarting the help desk at their work, well, you all know I couldn’t help but have something to say about it. Go ahead and read the story, I’ll wait….. This story bothered me for one very large reason, and it’s become something of a pet peeve of mine…
Here’s an interesting theory from Daniel Taylor (Spotted via Adam Gaffin): I think of it like hot dogs. Nobody wants to know what goes inside a hot dog. And once you do, it’s kind of hard to get excited about eating one. That’s the way it is with mobile devices. There are gadget heads in…