When I read this story about someone outsmarting the help desk at their work, well, you all know I couldn’t help but have something to say about it. Go ahead and read the story, I’ll wait….. This story bothered me for one very large reason, and it’s become something of a pet peeve of mine…
Here’s an interesting theory from Daniel Taylor (Spotted via Adam Gaffin): I think of it like hot dogs. Nobody wants to know what goes inside a hot dog. And once you do, it’s kind of hard to get excited about eating one. That’s the way it is with mobile devices. There are gadget heads in…
After all that discussion about burnout among help desk folks, today I had the rare experience of getting to do something different. I spent most of the day driving down to our Cincinnati office to work on a couple of projects, and then driving back to cover the help desk through the end of the…
Ziggi, the writer over at Help Desk Talk posted a follow up to a comment I had left over there earlier in the day, and I had a few more thoughts on the subject on help desk folks working around a process that doesn’t fit what we’re trying to accomplish. One, this is one of…
There just something completely frustrating about discovering that an Acrobat Reader plug-in is causing random problems with various PC’s around the office. Especially when your PC is one of the one’s having a problem. In my case, certain behaviors in Reader, like clicking a link to another PDF on-line, caused the program to crash. Others…
The other day at work I spent quite a lot of time troubleshooting an issue with Acrobat Reader 7 and the plug-in that adds integration with our document management system, Interwoven’s Worksite. After much trial and error I figured out that even with the plug-in installed to the proper folder, the integration would disappear every…