After all that discussion about burnout among help desk folks, today I had the rare experience of getting to do something different. I spent most of the day driving down to our Cincinnati office to work on a couple of projects, and then driving back to cover the help desk through the end of the…
Ziggi, the writer over at Help Desk Talk posted a follow up to a comment I had left over there earlier in the day, and I had a few more thoughts on the subject on help desk folks working around a process that doesn’t fit what we’re trying to accomplish. One, this is one of…
There just something completely frustrating about discovering that an Acrobat Reader plug-in is causing random problems with various PC’s around the office. Especially when your PC is one of the one’s having a problem. In my case, certain behaviors in Reader, like clicking a link to another PDF on-line, caused the program to crash. Others…
The other day at work I spent quite a lot of time troubleshooting an issue with Acrobat Reader 7 and the plug-in that adds integration with our document management system, Interwoven’s Worksite. After much trial and error I figured out that even with the plug-in installed to the proper folder, the integration would disappear every…
I was litening earlier to the latest In the Trenches, spefically to special guest Chuck Tomasi’s take on how to make yourself more valuable to your employer. He is in management now afterall so it’s a different perspective. I was struck by this idea of getting outside the technology and understanding the core business processes…
Are extensions the killer feature in Firefox? Absolutely. I’ve used IE7 a bit. It’s slow, but sometimes Firefox is too. It has tabs, it’s relatively secure compared to IE6, it has a pop-up blocker built in, it has pretty decent cookie and password management built in. In a nutshell, it has many of the same…