Eleven Minutes

ByMike McBride Reading Time: 1 minute

I just wanted to share a little story of good tech support. I needed to set up a mailing list, and on my hosting account the tool available to do that is a program called EZMLM. It works fairly well, but I needed to make a small edit to one of the configuration files for the list, which I don’t have access to. I need my hosting company to do that for me, so I put in a ticket request. The ticket was handled within about 90 minutes, which is impressive enough. The next day, I realized there was a typo in the change I had asked them to put in, so I sent an email to support asking them to correct it for me. That edit was done and the email responded to in 11 minutes. I can’t complain about that.

Speaking of mailing lists, remember there is also one that you can subscribe to to get new posts in your email if you’re not doing the whole RSS thing. 🙂

Tags: Techsupport, hosting, mailinglists
Share with your friends!
LinkedInBlueskyMastodonThreadsRedditBuffer

Similar Posts

  • OneNote and Evernote Oh My!

    ByMike McBride Reading Time: 2 minutes

    I’ll be honest, I’ve always had a good feeling for Microsoft’s OneNote application. The only reason I have used Evernote instead of it was because the copies of OneNote that I’ve had over the years have all been part of MS Office, which I “owned” by way of the company I worked for at the…

  • Google Notebook

    ByMike McBride Reading Time: 1 minute

    So I’ve moved on from the Wiki on thumb drive solution for my to-do lists. The first place I’m giving a try-out to is Google Notebook. So far, so good. I don’t really like the fact that I can’t link different sections together through hyperlinks, like I could with the Wiki, but that is somewhat…

  • | |

    A new Twist for Presentations

    ByMike McBride Reading Time: 2 minutes

    Yesterday, I was writing about the bump in the road with using Open Office instead of MS Office on our pool laptops, namely, PowerPoint presentations. Today, my further research into that led me in some interesting directions. I started out getting a copy of the PowerPoint viewer. I know that not everyone has their presentation…

  • Is Chrome A Little Too Secure?

    ByMike McBride Reading Time: 1 minute

    Sure, I get why Google would make certain features available in Chrome and try to protect it’s users from phishing, browser highjacking, and drive by download attempts. But one of the security features also assures that I have to keep some other browser available on any machine. When staying at a hotel or other place…

  • Quick Thought – The I Have Nothing To Hide Brigade

    ByMike McBride Reading Time: 2 minutes

    It never actually fails, every time there’s an article or mention of new surveillance tools being used by law enforcement or some other security group, complaints about the privacy violation are met with the “I have nothing to hide” opposition. The inference here, of course, is that anyone desiring privacy has something to hide, and…

  • Twitku, again

    ByMike McBride Reading Time: 1 minute

    A little more than a week ago, I wanted everything: …Twitku, which is a site that allows you to keep up with your contacts on both Twitter and Jaiku, and post to either, or both, in one place. It’s a pretty handy service, and a site I generally keep open when I’m sitting at my…

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

To respond on your own website, enter the URL of your response which should contain a link to this post's permalink URL. Your response will then appear (possibly after moderation) on this page. Want to update or remove your response? Update or delete your post and re-enter your post's URL again. (Find out more about Webmentions.)