I wrote yesterday on the Friends in Tech blog, about why I don’t rely on on-line Office Suites, but here’s a similar thought. Even for something as unimportant in the grand scheme of things as photo-sharing, or Twitter, I still get mighty aggravated when a service doesn’t work correctly and I cant do the thing I signed up with them to do in the first place.
So when Zoomr goes “off-line” for what has been more than 24 hours, to do an upgrade, is it really any wonder I’ve stuck with Flickr instead? Listen, I know Zoomr is beta and is run by a couple of guys working out of their basement, or whatever, and we can’t expect the same level of service, yadda, yadda. But if I have some photos I want to upload to share with family and friends, or have a photo stored on their site that I want to browse to in order to show it to someone, I’m not going to be real happy that I can’t do that, possibly for days. (BTW, even though I’m not a Zoomr user, I am waiting for their service to come up so I can get RSS feed addresses for a project I’m working on with some of their users. Hence, my frustration.)
For me, the bottom line is being able to use the service for what I signed up for. The more often I can’t use it, the more likely I am to look for an alternative.
I’m also somewhat puzzled because if this was another service, like Gmail, Flickr or Bloglines, people would be writing all sorts of complaints about the service being down for this long, but Zoomr seems to fit in that small group of “hip” services that no one will ever complain about. It doesn’t say much for the blogosphere when some companies can get that sort of treatment.