Similar Posts

  • |

    Interpersonal skills count

    I’ve written about this a number of times in terms of working in tech support, but a conversation the other day reminded me why it’s important in every aspect of IT work. I was talking with Douglas Welch, in an interview for his podcast that’ll be released in Feb. sometime, and he asked about what…

  • |

    Are You Keeping Up?

    Last night I posted about the idea that your employees using social networking tools, and gathering important information about yor business, your industry, etc. was a no-brainer. Today, I had a conversation with someone that really brought that point to home for me. Not that we were having a conversation about social networking per se,…

  • ALSP

    I noticed a while ago that a new association was starting up, the Association of Litigation Support Professionals, and I had made a note to keep an eye on that. Today, I did a bit more. I had talked to some people at the firm about it, and the response was very much “wait and…

  • |

    Ribbon-esque

    I had the opportunity today to try and help someone use CT Summation over the phone. Even though I’ve been using the program pretty extensively for a couple of weeks, it wasn’t until today that I made the connection to Office 2007. You see, in Summation, your toolbars, and menus change based on what part…

  • |

    How’s Your Firm with Handling Electronic Information?

    If you want a real wake up call, not just for how your firm might be handling a client’s electronic records but also what the experts in the field might be telling those same clients! Jeffrey Ritter was the speaker on last week’s Master’s Conference webinar, Evaluating Law Firms Handling Digital Information as Evidence, and…

  • New Position

    I’m going to have to change the name of the blog again. 🙂 Today I officially accepted a new position. Still at the same firm, but I won’t be working at the helpdesk much longer. My new title will be Practice Support Specialist, which in most law firms is probably better known as Litigation Support….

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

To respond on your own website, enter the URL of your response which should contain a link to this post's permalink URL. Your response will then appear (possibly after moderation) on this page. Want to update or remove your response? Update or delete your post and re-enter your post's URL again. (Find out more about Webmentions.)