Given this, why do so many companies cut and/or just not offer training? “If your customer training game is on point, your customers are likely to repay you with loyalty. According to a study by the Technology Services Industry Association, 92 percent of software subscribers who have been trained renew their subscriptions and 64 percent…
This is an interesting example to consider, professionally and personally. He carved out time most evenings to write cards and thank-you notes. He wrote so many that they fill a 700-page book, “All the Best, George Bush,” which serves as his memoir. Bush found the idea of writing about himself distasteful. Modesty was ingrained in…
I just discovered this blog by Sara today, and was really taken aback by her story, since she was working in the same field I do, eDiscovery. I was driving down the road, same as I did every morning when I glanced over at a tree and thought to myself “Is there a way I…
Josh packs so much “right” into this little paragraph. “Attorneys should ask their clients whether they have used personal email to conduct business. Another topic is whether a person has a Gmail account used for Google Drive that is connected to their business. Asking these questions can avoid unpleasant surprises that can turn into a…
This is the next natural progression for social networks, closing the circle on who we share things with. “The new feature adds a level of flexibility to how you share personal moments with friends of your own choosing. Instagram says it is available worldwide from today for both the Android and iOS versions of the…