I found it interesting that Comcast is publicly saying that they are “embarrassed” by the behavior of one of their custom support reps. I mean, yeah, what else were they going to say? But it does teach us something important about front line service employees. When Ryan Block and his wife dialed the toll free…
One of the challenges of hosting your own site and using WordPress is security. As WP has gotten more and more popular, it has become a huge target for hackers of all sorts. I’ve had my own fair share of old installations getting hacked and causing problems for live sites, rogue files, brute force login…
Reading this latest article about the future of the mobile web, Smartphones: The silent killer of the Web as you know it, I’m struck by the difference between how young people interact with the web, and how us old veterans do it. Young people don’t use tablets because they don’t see them as necessary for…
Saw the news over on Lifehacker that LogMeIn free is going away in 7, yes seven, days! Not a lot of time to consider your options there, but luckily, the post and comments over there have you covered with suggestions for replacements. Looks like Teamviewer and Google Chrome Remote Desktop are leading the charge currently….
I read David Weinberger’s recent article about What Blogging Was with great interest, mostly because I have been blogging about as long as David has. I started this site in Oct. of 2001, and remember all those heady days and discussions about how blogging was changing the world. As David points out so well in…
One other thing I “cleaned up” this week was the commenting system. While I still think Disqus is a great idea, and I appreciate other sites that are using it and make it easy for me to comment using that login and track down conversations across multiple sites in one place, I started having a…