I didn’t even realize that Microsoft had disabled the ability to dock the quick launch bar on the right or left of the screen, forcing it to stay down with the taskbar. That is, I didn’t realize it until I just tried to move mine! Since I like to hide all the desktop icons and…
A while back, you’ll recall that Phil did an interview with me about working at the help desk. Since he’s a help desk manager, I thought it would be interesting to get some input from him about the management side of things. He was kind enough to take the time and respond to my questions,…
In case you ever run into a laptop like the one I did today, where you had to reload applications, the Internet activation of Office 2003 failed and you couldn’t get the phone activation information to come up. From KB article 875452: SYMPTOMSThe Microsoft Office 2003 Activation Wizard disappears when you use the telephone option…
You know what I really love about Office 2007? Microsoft finally got wise to the number of people who make changes to email attachments and lose them. We don’t use Office 2007 at work, and I can’t tell you how many times we get phone calls at the helpdesk because someone opened a Word document…
So my boss got the go ahead to order some training materials so that he and I can both become Microsoft Certified Desktop Support Technicians. It’s not exactly the certification that I’ve been dreaming about or anything, but if they’re willing to fork up the money for self-paced training materials and testing fees, who am…
Awhile back, I linked to the Power of Together thing that Microsoft was doing, where you could get a free copy of Office 2007 and/or Vista in exchange for watching some videos and web demo’s. I got my Product Key for Office 2007 in the mail today, so naturally I was off to download it….