I know you’ve all heard a bout Twitter, and how all the cool kids are using it to tell each other what they’re up to every minute. Ever since the first time I read about it, my thought has always been “why?”. Seriously, how many people on earth care about what you’re doing at any…
According to eWeek, there’s an argument to be made that it is: That’s because IT shops have had less notice in dealing with the time change than they did for Y2K, and because the issue doesn’t have visibility at the highest levels of an organization as it did for Y2K. Actually, I think I agree…
Steven Vore was kind enough to pass along this Computerworld article to me today titled The Help Desk: Often the First Step in a Successful IT Career Couldn’t agree more with that they had to say. There’s no doubt that you get exposed to all kinds of stuff, and definitely have to figure out how…
I’ve had an idea lately that pretty much anything that happens outside of your own home is pretty much open to having been captured by someone on a camera phone, either in still or video. Never was the idea that we are truly living in a YouTube world made more clear to me than last…
Something that I thought about today when I was talking to someone on the Friends in Tech forums. Their question was about being unable to see the Temporary Internet Files folder even after showing hidden folders. I’ve found that when I installed IE7, that, and the history folder are “protected operating system file and folders”,…
Yes, it’s another post by Ziggi over at Help Desk Talk. This one about the help desk solution puzzle. This is exactly what I’m talking about when I talk about working in tech support being about so much more than tech skills. It’s about knowing how to interact with people, read people, teach people, etc….
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