Linked – British Airways Is Considering Eliminating Free Food & Drinks On Longhaul Flights
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Linked – British Airways Is Considering Eliminating Free Food & Drinks On Longhaul Flights

I think this assessment of the airline industry is spot on, and we only have ourselves to blame. As much as I’d like say this is a bad strategy, I’m not sure that’s true. I can’t off the top of my head think of a single global airline that attributes their profitability to offering a…

Linked – Ex-IT director accused of accessing his former employer for two years
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Linked – Ex-IT director accused of accessing his former employer for two years

This is actually a difficult thing to protect against, because every organization’s IT infrastructure has at least one person with completely unfettered access, who we trust to keep it running smoothly and who would need a very high level of permissions to do so. On the other hand, had Columbia had a policy in place…

Next Week I’ll be  #BatonRougeBound
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Next Week I’ll be #BatonRougeBound

Consider this an FYI announcement that next week, I’ll be driving, and driving, and driving, to the next stop in the adventure, Baton Rouge, La. So while I have some things scheduled for my various blogs during the week, I may not be able to respond to comments or anything quickly. Law Enforcement frowns on…

Linked – Failing to Test Search Terms Before Agreeing to Them Can Be Costly
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Linked – Failing to Test Search Terms Before Agreeing to Them Can Be Costly

If you’ve ever been in one of my training classes, it’s likely you’ve heard a story or two about how badly you can get burned when you agree to search terms without testing them. My favorite story that I like to tell has to do with the word “environment”, because no one bothered to test…

Linked – 10 Quick Tips to Successful Training Room Set-Up
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Linked – 10 Quick Tips to Successful Training Room Set-Up

These tips are good. If you are setting up your own training room, I’d absolutely go through this list and make the room as easy as possible for the students. If you do customer training, however, many of these things may be out of your control. In 5 years of customer training, I have taught…