I think this assessment of the airline industry is spot on, and we only have ourselves to blame. As much as I’d like say this is a bad strategy, I’m not sure that’s true. I can’t off the top of my head think of a single global airline that attributes their profitability to offering a…
This is actually a difficult thing to protect against, because every organization’s IT infrastructure has at least one person with completely unfettered access, who we trust to keep it running smoothly and who would need a very high level of permissions to do so. On the other hand, had Columbia had a policy in place…
Apparently, the science is settled in favor of it. You wouldn’t want to be a science denier, would you?
Consider this an FYI announcement that next week, I’ll be driving, and driving, and driving, to the next stop in the adventure, Baton Rouge, La. So while I have some things scheduled for my various blogs during the week, I may not be able to respond to comments or anything quickly. Law Enforcement frowns on…
If you’ve ever been in one of my training classes, it’s likely you’ve heard a story or two about how badly you can get burned when you agree to search terms without testing them. My favorite story that I like to tell has to do with the word “environment”, because no one bothered to test…
These tips are good. If you are setting up your own training room, I’d absolutely go through this list and make the room as easy as possible for the students. If you do customer training, however, many of these things may be out of your control. In 5 years of customer training, I have taught…