The implications for this truth are quite far-reaching, no? Whether we want to talk about in a training environment or have a discussion about lawyers and eDiscovery technology, there’s a lot to think about here.
I have always said, in fact I just said it a couple of days ago, that I’d much rather have a student in a training class, or a lawyer I’m working with who is clueless, and willing to admit that, than one who thinks they know, that doesn’t.
One is typically very happy to listen, and learn. The other, not so much. There’s not much you can do as a trainer with someone who doesn’t think you have anything to teach them. I’ve had, in the past, some success with simply digging in and showing them something they didn’t actually know before. That usually opens them up, but even there, they have to be willing to admit that they didn’t know that before you showed it to them. Luckily, I don’t run into that too often, but I have.
And it’s frustrating. 😉
There’s also quite a bit to consider in the world of politics, and social media with this one too, but I’ll leave that to the political bloggers.
Have you even found yourself trying to train a “know-it-all”? How did you handle it?