Microchip with AI letters on it.

Linked – Employees need AI skills — but what does that training look like?

This is the $64,000 question. We all know that employees need training on using AI tools, but how are we doing this training? The classic example is having an SME with years of experience teaching and/or mentoring less experienced employees. The problem with AI tools is that no one has years of experience. This is clear when you spend much time finding decent user training resources. A lot of what is available on the internet isn’t very good.

This is no small question. As the article below points out:

And it’s not just a few companies here and there: it’s just about the entire working world. According to a recent report from PeopleScout and Spotted Zebra, about 90% of HR leaders believe that up to half their workforce will need to be reskilled in the next five years.

I think this statistic drives the rest of the advice in the article. It’s not about finding who can learn new technology because we will all need some knowledge. Like it or not, we will all have to work with some AI tool very soon. It is about defining the work that needs to be done and the skills necessary to do it. The training is then about those skills. I don’t believe we will be training everyone to be prompt engineers. We will train them to use pre-written prompts to get their work done more efficiently. We’ll be training them to review and make use of AI-generated output.

It’s similar to what many eDiscovery teams have done over the years. The entire team doesn’t need to have the skills to write complex scripts to customize the processing and review tools used in that industry. Having everyone you hire to be at that level can get expensive, and those talents don’t come cheap. It would be best to have some of them, but most of your team needs to know how to run the script and check the results. These are, typically, the more junior members of the team who don’t command as high a salary.

I suspect we will see something similar with AI tools. Different levels of skills will be necessary, and those skills will depend very much on the work that needs to be done. It may not look like the work that has needed to be done up to now, though. Some of the current positions may not be needed, and some people who refuse to change the way they work may be a problem, but there will still be work that needs to be done.

Training will continue to consist of identifying the necessary skills to get the work done and teaching those skills. There is an adjustment coming to those skills, but we’ve faced many adjustments.


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