One of Those Days

Today is obviously just “one of those days”. I guess I should have known that when I got up early to drop my car off for service and there was no one there. The place is just 2 blocks from my office, so it’s an ideal place to drop the car, walk to work, and then walk back after work and drive home. Usually they open at 7:30AM too, so there’s no problem. Today I show up there bright and early around 8:00, but it’s locked up and the lights are out. I waited around for a bit, but eventually I had to give up the wait and drive over to work.

Naturally, work has been insane, because this is destined to be “one of those days”. Let me give you an example, one of the users here was trying to upgrade to IE 6.0. The installation died on restart. As a matter of fact, a whole lot of stuff died on restart. CHKDSK fixed errors on the hard disk by deleting a couple of rather important directories. Especially the WINNT/Profiles directory. That seemed to call for an IDE self-test, which of course the machine failed. Looks like yet another Compaq machine with a Fujitsu HDD that is going to have to be replaced. That makes 4 of the 15 we bought just last year. Just when I thought we only had 3 of those. I suppose I should inventory all of them and see what HDD came installed. I’ll add it to the list of things I should get to someday. 🙂

As that was going on, and I was on the phone with Compaq (they are sending out a new drive, they don’t even argue with me when I ask them to anymore, the one upside to this) the phone system guy shows up to install a single analog line so we can hook the postage machine modem up to it. I get off the phone just in time to point him in the right direction, and grab a spare laptop for my user to use until I have the new hard drive installed. As I’m getting that setup, the sales and tech guy show up to do a live demo of our new envelope printer. So I’ve got them in one office, the phone guy in the mailroom, and I’m in another office getting the laptop setup.

Did I mention that this was during my lunch hour? *L* Needless to say, it’s now 2:15 and I’m just now settling in to eat my lunch, at my desk, in case something else comes up.

I certainly could have used an underling to help with some of this…

Similar Posts

  • A little explanation

    A little explanation today, as background to the bizarre fax we got this morning. We don’t have a traditional ISP, we have a company that we are partnered with, who provided a consultant about 6 years ago to put together our computer network. (Before I worked here). We’ve simply thrown up a fractional T1 between…

  • | | | |

    Is IT Burnout Limited to IT?

    A post at Lockergnome about IT burnout got me thinking today. The author listed some of the reasons we see a high rate of burnout in IT, and I couldn’t help but think of the seemingly large number of people I know who have left legal IT specifically, in recent months, citing burnout as a…

  • A perfect example

    I’ve mentioned before why I think measuring the effectiveness of your help desk folks by looking at the number of tickets they work alone is dumb. This week, I had a perfect example. We had one of our pool laptops lose a hard drive this week. The replacement drive came in Thursday late in the…

  • |

    The Process, not the Results

    One of the bigger adjustments from working tech support to working Litigation Support is the focus. When you’re doing help desk stuff, the focus is on finding a solution, and getting folks back to work. When you’re doing Litigation Support, especially when it’s involves case work, it is all about following the process, and ignoring…

  • Couldn’t Agree More

    Linda Marie: First and foremost, if you do not have people skills, you should not look for a help desk position. That’s absolutely true. The other thing that IT people at all levels tend to forget is what their role in any organization is. There’s a certain amount of power that goes with operating any technology infrastructure,…

  • Classic Mistake

    Kevin Devin posted something today about his workplace, wondering if the snake of Corporate IT was eating it’s own tail. When I read his story, one part jumped out at me immediately. Here was a classic example of tech support folks not having the authority, or tools, to correct a problem for a user. If…

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

To respond on your own website, enter the URL of your response which should contain a link to this post's permalink URL. Your response will then appear (possibly after moderation) on this page. Want to update or remove your response? Update or delete your post and re-enter your post's URL again. (Find out more about Webmentions.)