This Week’s Links (weekly)
Posted from Diigo. The rest of my favorite links are here.
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Linked – What’s the Business Impact of Customer Training?
I’m not exaggerating. The distaste users had for the software they were forced to use because the organization purchased it was only equaled by how little they knew about how to use it. This is not a coincidence. Poor training or lack of training leaves users figuring out what to do on their own, and they usually miss out on many of the features that could make their jobs easier. Most of them figure out enough to get by.
Linked – It’s time to secure your Amazon account with two-factor authentication
Yes, you should probably do this. If you’ve stored a credit card with Amazon, now that they are supporting two factor authentication, you need to enable it. Just follow the directions in the link below to have Amazon verify your login with a text message to your phone. I will be! It’s time to secure…
A Business Lesson From Reading Quit: The Power of Knowing When to Walk Away
She uses these stories as a jumping-off point to talk about goals and failure. When the goal is to finish the marathon, anything other than that is a failure. Despite the change in circumstances, the risk of doing more damage to themselves, and the fact that no one would find fault in them for stopping, they went on with this myopic focus on hitting their goal.
It got me thinking about OKRs. You know, those quarterly, semi-annual, or annual goals we set for employees during performance reviews, and then measure them solely on whether they hit those goals or not. As if the world doesn’t change in the middle of the time period and forces us to react in a way that might not be part of our stated goals.
It also got me thinking about company-wide goals like market share, revenue, etc.
