The three challenges in this quote exist in every type of work environment. In-office, hybrid, or totally remote, every team needs clarity, communication, and connection.
The interesting thing to think about is not just in regards to your own managers. This extends out to clients, partners, customers, etc. When they are allowed to constantly shift the goalposts and your response to your employees on the front lines of those relationships is “eh, you know how they are”, consider the fact that you are not keeping them safe. It’s not just an irritation, it’s creating an environment that is not psychologically safe for them. It is doing harm.
This gets old, and as the quote above says, it contributes to a loss of trust and cynicism. It might also lead to a ton of burnout too.
In this case, we have an emergency process. There are good reasons to have that process, if someone is threatening violence to themselves on social media, it’s useful for the tech company to share some information with law enforcement so they can be reached. But, having the ability to get that kind of response from tech companies is also an invitation to hackers. If they can create a fake emergency request they can collect personal information about any user. They can then use that information to target that individual.
When you create that kind of system, the request needs to be coming from a safe, verified, source. When the source is compromised, and the receiver doesn’t have an excellent validation process, bad things are going to happen.
Because when you have that kind of data, people will try and do bad things with it.
This is sometimes a missing piece regarding mental health and work. It’s not just the people who work for you, it’s the people who work for you with kids or other family members dealing with mental health issues. “Why do employers need to take a leadership role in addressing this crisis? For starters, young people…
This is the crux of the problem. Personal information is going to be breached, eventually. There is no 100% secure data. None. No business, government entity, non-profit, or any other place that collects and stores data is completely secure. The only true security for personal information is to not have it. To have not collected it or delete it once it’s no longer needed.
That is the radical re-think that is necessary. It’s also the complete opposite of everything these organizations have been taught and incentivized to do. If we are going to pass federal privacy laws, this should be the central theme.
The number of people who can read one thing and listen to another is very small. It might be zero. Our brains can’t process two different things that require our understanding simultaneously.
Of course, that also doesn’t mean that you just read your slides. That’s just boring. No one likes boring either.
Visuals. It’s all about the visuals.