Over the last few years though, as the number of online training sessions and meetings has grown exponentially, I still see it though. There are a significant number of users who will use Teams or Zoom chat instead of speaking up in many forms of gatherings. We should recognize that the chat tool is a perfectly legitimate way for people to interact with a speaker and each other during online meetings. Many people, but especially introverts among us, will be more comfortable chatting like that during a meeting. As a trainer/speaker, it becomes paramount that you learn to pay attention to what is happening in chat or have someone in the meeting be responsible for keeping up with the chat. Otherwise, you’re ignoring part of your audience.
The other interesting thing that shouldn’t be overlooked is that beyond providing a message board to start the class discussion, it’s also provided ahead of time. Those introverts who need a little time to process new information before providing any input are going to be much more likely to have something to add when there is time to consider the topic.
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