Linked – What’s the Business Impact of Customer Training?
I’m not exaggerating. The distaste users had for the software they were forced to use because the organization purchased it was only equaled by how little they knew about how to use it. This is not a coincidence. Poor training or lack of training leaves users figuring out what to do on their own, and they usually miss out on many of the features that could make their jobs easier. Most of them figure out enough to get by.
