Shared Links (weekly) Jan. 11, 2026
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Look, I will 100% agree with the tips in the article, those three things are the base upon which everything your team does will grow. Get them wrong, and you won’t have much of a team left. But, don’t do them just because you want to run a team. You can say you want open communication, but that requires you to care about what they have to say, including things that are hard. It means caring about how decisions made by the organization are affecting their mental health, their work-life balance, and their home lives.
Too many people in management have not cared about that stuff for too long. Thankfully that is changing. It’s been a long time coming.
The most engaged and productive people in your workplace also need room to grow and develop. Not offering that to them is inviting them to go elsewhere. Not offering career development to your high performers because you are wasting all of those resources to fix your lowest performers will not cut it. They deserve more than that, and someone will give it to them.
Expediting E-Discovery Before Meet & Confer Conferences tags: LitSupport MM What the Market Really Wants From E-Discovery Software tags: LitSupport MM eDiscovery Careers: Achieving Success as a Non-Attorney in a Law Firm: Make Yourself Critical tags: LitSupport MM Staying ‘Above the Fray’ in Litigation tags: LitSupport MM The No Fly Zone of Producing An Entire…
Do the calculation yourself. What do you ask employees to tolerate versus what they get from the job, and consider what you’ve asked them to put up with during the last year versus what they get from the job. The calculations have changed. As it turns out, those employees were watching you, and watching how much you valued their health and safety.
Consider the possibility that you didn’t show them what they wanted to see, and that’s why they’re not coming back, and why no one else wants to work there too.
Maybe they’ll come back to work when they have no other options, for a short time, but they’ll never be committed to you again. You’ve lost that, and in many cases, you deserved it.
I spotted this on a link from one of the many people I follow on Twitter this evening, The Lit Support Trainer’s Blog. It’s relatively new, but I’m interested in seeing something dedicated to training others to do Lit Support work. As a Certified Summation Trainer, I’ve done a bit of training in our firm…
This is a bit of a follow-up to a post a few days ago about whether having an open ticketing system would help with the communications between techs and the users they support. As I mentioned there, and talked more about in the comments, when you have systemic failure to communicate, it’s much more than…