Now that Friendfeed has decided to report the number of people who follow you on their service as “subscribers” when it polls an RSS feed, how over-inflated are your subscriber numbers? A couple of folks in the comments there have already pointed out the obvious, being subscribed to someone on Friendfeed, and maybe seeing just…
Why Does IT Hate Facebook and Twitter. The article itself really doesn’t shed much light on why, it just throws out some numbers about the number of IT departments that block them, etc. The comments, on the other hand, are a treasure trove of why people hate their IT departments. A sampling (with my comments…
This is a bit of a follow-up to a post a few days ago about whether having an open ticketing system would help with the communications between techs and the users they support. As I mentioned there, and talked more about in the comments, when you have systemic failure to communicate, it’s much more than…
That’s one of the recommendations Doug Cornelius makes in various discussions around the blogosphere about poor communication between “geeks” and “users”. (Start here at 3 geeks and a Law Blog, which links to Jenn Steele’s original post and read the comments on both for the background.) Doug’s claim that the problem with help desk tickets…
Since someone sent me an email about not being able to post comments here yesterday, I thought I’d put up a post and see if anyone else had been having problems trying to do the same. It worked just fine when I went to check on it, using Firefox, and I haven’t found any widespread…
There was much talk about Skittles redesigning their homepage to be more “social media” friendly and transparent. They certainly accomplished that, and generated a lot of buzz. They decided the best way to market their product was to simply show you what other people were saying about it, so their homepage was now simply showing…